privacy policy
PRIVACY POLICY
Last Updated: October 2026
Welcome to On Time Delivery. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you use our website (https://ontymdelivery.com) and our mobile applications:
1. “On Time Delivery” (Customer / Client Application)
2. “On Time Delivery Driver” (Driver Partner Application)
(collectively referred to as the “Services” or “Apps”).
By accessing or using our Services, you consent to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not download, install, or use our mobile applications or website.
1. PROMINENT DISCLOSURE: LOCATION DATA ACCESS & COLLECTION
Because On Time Delivery is an on-demand logistics, courier, and delivery service platform, accurate location tracking is essential for the core functioning of both the Customer and Driver applications.
A. DRIVER PARTNER APP (“On Time Delivery Driver”):
– Background and Foreground Location Access:
The On Time Delivery Driver app collects real-time location data (including precise GPS coordinates) when the app is open (foreground) as well as when the app is closed, minimized, or running in the background.
– Purpose of Background Collection:
1. Order Allocation & Proximity Matching: To detect your proximity and dispatch nearby delivery requests to you even when your phone screen is turned off or you are using another app.
2. Live Order Tracking: To provide the customer and dispatch team with continuous real-time tracking of the parcel from pickup point to final delivery destination.
3. Fare & Route Calculation: To accurately calculate distances traveled, compute trip charges correctly, and ensure driver safety on the road.
– Control Over Location Tracking:
Location collection occurs ONLY when the driver has set their status to “Online” or is actively executing an accepted delivery order. When the driver toggles their status to “Offline” or logs out, location collection is immediately stopped.
B. CUSTOMER APP (“On Time Delivery”):
– Foreground Location Access:
We collect precise or approximate location data from the customer’s device while the app is active in the foreground.
– Purpose:
To allow customers to set delivery pickup and drop-off addresses, view nearby available drivers on the map, calculate accurate delivery distance and pricing, and verify package delivery. We DO NOT collect customer location data in the background.
2. INFORMATION WE COLLECT
A. Customer Information:
– Account & Contact Data: Name, mobile phone number, email address for account creation, phone OTP authentication, and communication.
– Delivery Details: Sender and receiver contact names, phone numbers, pickup addresses, destination addresses, parcel notes, and package descriptions.
– Payment & Transaction Details: In-app wallet balances, transaction logs, recharge history, and payment gateway references (processed securely via Razorpay). We do NOT store sensitive card numbers or CVV codes.
B. Driver Partner Information:
– Profile & Identity (KYC): Full name, mobile number, profile photo, and government-issued identification.
– Vehicle & Compliance Documents: Driving License (DL), Vehicle Registration Certificate (RC), Vehicle Insurance, and vehicle type/capacity details.
– Payout & Bank Information: Bank account or UPI details necessary to disburse delivery earnings and wallet withdrawals.
C. Device & Technical Information:
– Device model, operating system version, unique device identifiers, and Firebase Cloud Messaging (FCM) push notification tokens to send instant trip alerts.
3. DEVICE PERMISSIONS WE REQUEST
– Location (Foreground & Background): Used as prominently disclosed above for real-time dispatch, route calculation, and trip tracking.
– Camera & Photo Storage: Required by Drivers to capture and upload KYC documents (Driving License, RC), vehicle photos, and proof of package delivery.
– Notifications: Required to deliver instant alerts regarding order requests, trip updates, wallet transactions, and status changes.
– Phone / Call: To enable direct phone communication between customer and assigned driver regarding order coordination (no call audio is recorded).
4. HOW WE USE YOUR INFORMATION
We use the collected information for the following business and operational purposes:
– To match customers needing deliveries with nearby available driver partners.
– To facilitate real-time delivery tracking, navigation, and ETA updates.
– To process payments, manage wallet balances, and distribute driver earnings.
– To verify the identity and credentials of driver partners for customer safety.
– To provide customer support, dispute resolution, and critical service notifications.
– To detect, prevent, and address fraud, unauthorized access, and violations of our terms.
5. INFORMATION SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal data. Data is only shared in the following situations:
– Between Customer and Driver: During an active order, the customer sees the driver’s name, vehicle details, contact number, and live GPS location. The driver sees the pickup/drop-off details and customer contact number to complete the delivery.
– Third-Party Service Providers:
1. Google Maps Platform: For geocoding, route calculation, and map display.
2. Google Firebase: For secure database hosting, user authentication, and push notifications.
3. Payment Processors (Razorpay): For secure processing of digital wallet recharges and payments.
– Legal & Compliance: When required by law, court order, or governmental authorities to investigate fraud or enforce our terms of service.
6. DATA SECURITY AND RETENTION
We implement industry-standard administrative, technical, and physical security measures (including TLS/SSL encryption and Firebase security rules) to safeguard your personal data against unauthorized access, loss, or disclosure. We retain personal and delivery transaction data only for as long as required to fulfill operational purposes and satisfy legal and tax compliance obligations.
7. ACCOUNT DELETION AND DATA REMOVAL (GOOGLE PLAY COMPLIANCE)
Users and Driver Partners have the right to request deletion of their account and associated personal data at any time:
– In-App Deletion: You can request account deletion directly from the Profile or Settings screen within the application.
– Email Request: You can email us at support@ontymdelivery.com with the subject line “Account Deletion Request” along with your registered mobile number.
Upon receipt and verification of your request, your account and personal details will be permanently deleted from our active database within 30 days, except for financial transaction records required to be retained under applicable Indian laws.
8. CHILDREN’S PRIVACY
Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from minors.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our legal obligations or application features. Any modifications will be posted directly on this page with an updated revision date.
10. CONTACT US & GRIEVANCE REDRESSAL
If you have any questions, concerns, grievances, or requests regarding this Privacy Policy or your data, please contact us at:
On Time Delivery
Website: https://ontymdelivery.com
Email: ops@otdelivery.in / support@ontymdelivery.com
Address: Delhi NCR, India